Help

MIDI:

Q: In which format do you provide MIDI-files?
A: Karaoke Island MIDI-files now automatically come in both Format 0 and Format 1 - both are included in the download.

Q: Do you provide lyrics with the MIDI-files?
A: If available, lyrics are included in the zip file as .txt or .doc files. Many are Leadsheets, with chords above the lyrics. Most also have karaoke lyrics embedded into the MIDI file - please check the song info page ('i' button next to each song) where you'll see "Karaoke: Yes or No".

Q: The MIDI file I purchased will play on my computer but doesn't work on my keyboard, why not?
A: Certain keyboards can't handle long file names, try shortening the MIDI file name to 8 or less characters and try playing again.

AUDIO:

Q: The downloaded MP3 is not complete, it stops somewhere in the middle of the song, what can I do?
A:
For a file to get from our server onto your hard disk, it has to pass many connections on the internet. If one of those connections has a problem, you might experience a broken download. You can simply try the download again later, often it will work then.
The best solution is using a download manager. There are many available. A free one that also has no Adware or Spyware is "Free Download Manager". You can download a free copy at http://www.freedownloadmanager.org/

Q: How are your files produced?
A: They are not simply audio recordings of MIDI-files, like some sites offer. Rather, trained and experienced musicians spend many hours recording our high quality tracks live in professional studios. We encourage you to go to our competitors' websites and compare the quality for yourself - we'll be happy to welcome you back on our site soon!

Q: How can I play the Karaoke with lyrics displayed?
A: Our latest software, Karaoke Eddie, can be used as a free Player with many Lyric Display options: Download Karaoke Eddie here.

Q: When I try to download my MP3 order, Windows Media Player tries to play the file and I cannot save it. What can I do?
A: You need to change your Media Player's Preferences:
       - In Windows Media Player click on Tools - Preferences
       - Select Tab "File Types" 
       - Make sure "MP3 Format Sound" is not ticked. 
       - Click OK.
The next time you select the download link, you will be prompted to open or save the file - select Save.

Q: When I try to download my MP3 order, Quicktime tries to play the file and I cannot save it. What can I do?
A: You need to change your Quicktime Preferences. These can be adjusted through Quicktime Preferences, which you can reach from within the Player's Settings:
       - Plug-in settings
       - Click on the button "MIME Settings"
       - Look for MPEG or MP3 
       - Make sure neither one is active (box not checked).
The next time you click on the download link, you will be prompted to open or save the file - select Save.

Q: The demos don't work.
A: The demo player is a Flash player - please make sure you have the latest version of Flash installed on your computer.

REGISTERING SOFTWARE:

Q: I cannot register the software I bought (Audio Eddie Pro, Karaoke Eddie, MIDI Eddie..)
A: When you purchase a piece of software from Karaoke Island, you will be sent an automated e-mail with a link to download the software and a registration key made up of First Name, Last Name and Code.
It is very important to enter both names and the code exactly as they are written in the e-mail. We recommend using copy and paste to ensure the code is entered correctly and to avoid mistakes.
If registration is still unsuccessful, feel free to contact our Customer Support Team: support@karaokeisland.com